FAQ's

Below are a list of questions that we have often been asked by agents which you too may be thinking. Click on one of the links below to bring you to the relevant departments FAQ's. 
 

General

Access into Ireland?
Most International carriers operate services to Dublin or Shannon. Charter/low cost airlines also operate into Cork, Kerry, Knock and Belfast.
Internal Air Travel - Aer Arann Express, Aer Lingus & Ryanair operate domestic services from Dublin to locations within Ireland.
Ferry Travel: Irish Ferries, Stena Line, Swansea Cork Ferries, Merchant Ferries, P&O Irish Sea, Isle of Man Steam Packet Company all operate ferry routes into Ireland.

Are all rooms ensuite?
Yes. We only book ensuite rooms at all the accommodations that we feature. 

Is it possible to have more than two people in a room?
Most hotels can accommodate a third person sharing in a room in either a special triple room or with an extra bed added. Some hotels have family rooms and cots can be provided.

Where is Dublin Airport in relation to the city centre?
It is 10 kilometres north of the city centre. There are frequent buses and taxis to the city centre and hotels from right outside the Arrivals Hall.
 
 


FIT's


Is Breakfast included?
Yes we always book Bed and Full Irish Breakfast unless otherwise stated.

What happens if clients are late arrivals?
We ask you to advise us if the clients will be arriving later than 1800 hours so that we can notify the relevant accommodation. Otherwise the clients should contact the accommodation directly. However, please note that rooms are guaranteed and hotels should not release them unless we advise them to.

Can you issue the vouchers?
We do not issue vouchers for individual bookings, tour operators issue their own vouchers quoting our reference number and saying on the voucher that it is payable by Irish Welcome Tours. 


What happens if our first choice accommodation is not available?
We will offer you the nearest possible alternative.

Can you book a hotel that is not featured on this website?
Yes. We have rates with almost all hotels in Ireland and would be happy to deal with any of your requests.

What extras are included with car hire?
VAT, 3rd party insurance, CDW, theft protection and unlimited mileage are always included.

Are pets allowed?
In the majority of accommodation we offer pets are not usually allowed with the exception of guide dogs. However there are a few hotels in the country that allow pets.
 



Groups


Does an overseas tour operator have to issue group vouchers?
No. All group vouchers are issued in our office and delivered to the local guide or, if no local guide, to the first hotel in advance of the tour. Some clients like to issue their vouchers to reassure their groups but this is unnecessary duplication as our vouchers are the only ones that our suppliers recognise.

What is the single room policy on groups?
As hotels generally use twins or doubles for single rooms, they can only allocate one single room to every four or five twins booked. If this ratio is exceeded hotels reserve the right to impose an additional single room supplement.

How long can an option on a group booking be held at hotels?
Each group request is different. If it is a group request looking to travel at short notice it is very different to a group option booked a year or so in advance. Tell us at the time of booking how long you realistically need to keep an option and we will do our best for you. All options are given an expiry date and, on this date if the group is not confirmed, rooms are automatically released back to the hotels. Remember to contact us in time if you need to extend your option!

To where and when are vouchers sent out? Can they be posted overseas?
A document pack with vouchers, copy programme, rooming lists and contact details is prepared for each group and sent out three working days before the group's arrival either to the local guide or, if no local guide, to the first hotel, marked for the attention of the tour leader. There are so many late changes to passenger lists on groups that it is better to issue the vouchers as close as possible to the arrival date as they are more accurate. We do not post them overseas.

Can we also reserve access transport?
We can advise you on what is best for your group depending on the place they are travelling from. Generally we find that our overseas clients tend to get the best deals on price when they book from their own country.
 



Accounts


What method of payment does Irish Welcome Tours accept?
Our preferred method of payment is by Swift Bank Transfer. We also accept bank drafts payable in Euros, drawn on an Irish bank.

What are Irish Welcome Tours payment terms?
Standard terms are as follows:
Group Tours- payment is due 14 days prior to travel.
Individual Tours- payment is due 5 days prior to travel.
Agents may apply to the Sales Director for credit terms by completing a credit application form but standard terms apply until such an application is approved.